Legal Terms

Customer Service 

Customer Service: Email:
Address: 2016 Staples Mill Road, Richmond, VA 23230

Returns:  Items may ONLY be returned in the month they were purchased. If you need to return an item and has been processed, there will be a 5% restocking fee. 

To Avoid Returns - Take a Piece of Art Out on Approval

If you are not sure if the piece will work in your space or your client’s you may take the artwork out on approval. We will ask that you leave a credit card, personal information, and a signed condition report. You will have 48 hours to return the piece if it does not work for you or your client. We realize designers may need extra time and will work with you on an individual bases on the return time.


Shipping Costs 

We will NOT capture or charge your credit card for your purchase of the item/art until you have approved the shipping cost.

All shipping fees, costs and applicable taxes 
for shipping will be charged separate to your credit card once the cost has been determined. 

There will be up to a $25 Packing fee applied to all items. . 
These fees are dependent on your shipping address, size and weight of piece. Within the United 
States, sales tax will be added to orders shipping to Virginia only, per American online sales tax 
rules. Unless expressly requested by Purchaser, all packages ship with signature requirement 
via FedEx or UPS. It is at the FedEx driver's sole discretion whether to leave a package at the location designated by Purchaser. In the event a FedEx employee elects not to leave the 
Artwork at the location designated by Purchaser, Purchaser is responsible for contacting FedEx 
to further discuss re-delivery and/or Purchaser's pick-up options. Purchaser is responsible for 
any and all charges resulting from a package being returned due to non-delivery or re-routed to 
a different shipping address.

Damages: Purchaser assumes responsibility for all risk of damage or loss during transit by 
delivery carrier. Upon receipt of an order, Purchaser should carefully inspect the Artwork. 
Purchaser shall furnish Crossroads Art Center with written notice and reasonable evidence of any claimed 
defect in the Artworks, whether arising from damage during transit or otherwise, promptly 
upon delivery and in any event no later than two (2) calendar days after delivery. In the event 
that such notice is not received, Buy RVA Art shall have no liability for such claimed deficiencies 
and all risk of loss or damage to Artworks shall transfer to Purchaser. In the event of a return 
for defect or damage, the return must be pre-authorized by Crossroads Art Center.  Crossroads Art Center will send 
further instructions to Purchaser with the authorization. Please keep all original packing 
materials for return shipment of the Artwork.


Pick up
Local RVA Customers 
Purchased from a Local Artist
If you purchased from a local artist through the CAC's website, you will pick up the 
purchase at Crossroads Art Center, 2016 Staples Mill Rd, Richmond VA 23230. Crossroads is 
located in Crossroads Shopping Center near the corner of Staples Mill Rd and Broad Street 
which is near the Krispy Kreme. Phone number: 804-278-8950
The Crossroads Art Center will let you know as soon as they have received the piece from the 

Art Condition Report - At the time of pickup or shipping, each purchase shall have a 
condition report completed for each item in the order. If picking up, the customer will sign off 
on the condition report that has been first signed off on by the artist and the gallery.

Special Delivery by Artist or Gallery to Purchaser:
The purchaser may ask if the artist or gallery would deliver the art piece to the purchaser. 
Special delivery fees may apply and it will be up to the artist and or gallery to decide if those 
fees apply and what those fees would be.


Intellectual Property Artist Rights: Artist retains all intellectual property, design, and moral 
rights to all of the Artwork, all preparatory drawings, sketches, studies or models of the 
Artwork, including without limitation the copyright. Specifically name, likeness, signature, 
preparatory drawings, sketches, photos, digital mock ups, mood boards, designs and 
photographic or facsimile images of the Artwork, and the Artwork, and all copyrights, 
trademarks, service marks, logos and other images related to Artist or the Artwork, and any 
derivative of the same, and any right to commercially exploit the same shall be the exclusive 
property of Artist. Artist may apply to register any mark or copyright which depicts, is derived 
from, represents, duplicates or is related to Artist or the Artwork, in any country, state, or 
province. In addition, without limiting the generality of the foregoing, Artist reserves the right 
to use images of the Artwork in a portfolio of works, digital or print, or in displays or other 
showings of works without limitation or compensation of any kind.

Transfer or Destruction of the Artworks: Purchaser may move, sell, transfer or destroy the 
Artwork, in its sole discretion; provided, however, that prior to any intentional destruction of 
the Artwork, Purchaser shall notify Artist no later than fifteen (15) days prior to such 
destruction, and Artist shall have the right to retrieve the Artwork (and take title) at its own 
Limited License to Purchaser: Artist hereby grants to Purchaser a non-exclusive, perpetual, and 
royalty-free license to (i) physically, publicly display the Artwork purchased by Purchaser [i.e. 
not on the Internet) and (ii) to take photographs or video of the Artwork purchased by 
Purchaser for solely personal use. Any other reproduction of the Artwork or images of the Artwork in any form requires the written approval of Artist and may be subject to citation 
requirements and/or royalty fees. Purchaser may not obstruct or limit Artist's rights to 
reproduce the Artwork in any way whatsoever.

Privacy: Unless notice is submitted in writing to Artist otherwise, Purchaser gives Artist 
permission to use the Purchaser's name as well as any pictures or photographs of the Artwork 
before, during, or after installation of the Artwork, in all forms and media now known or 
hereafter created and in all manners, including but not limited to exhibition, display, 
advertising, trade and editorial uses, without violation of the Purchaser's rights of privacy or 
any other personal or proprietary rights the Purchaser may possess in connection with 
production and sale of the Artwork.

Indemnification: Purchaser shall defend, indemnify and hold Artist harmless from and against 
any and all damages, costs, judgments, penalties and expenses of any kind, including 
reasonable outside legal fees and disbursements resulting from any third party claim 
(collectively "Losses"], that may arise out of or result from the breach of this Agreement, or the 
acts or omissions of Purchaser or its employees or agents.


Governing Law: This Agreement will be governed by and construed in accordance with the laws 
of the State of Illinois. The venue for any controversy or claim arising out of or relating to this 
Agreement or breach thereof, shall be the appropriate state and federal courts located in 
Chicago, Illinois. Accordingly, Purchaser and Artist each submit to the jurisdiction of such 
courts. In the event any provision of this Agreement shall be held invalid or unenforceable by 
any court of competent jurisdiction, such holding shall not affect the validity of the remaining 
provisions hereof.
Heirs and Assigns: This Agreement is binding upon the parties here to; their heirs, successors, 
assigns and personal representatives, and references to the Artist and the Purchaser include 
their heirs, successors, assigns and personal representatives.
No Partnership: Nothing here in contained shall constitute a partnership or a joint venture 
between Artist and Purchaser. Neither Artist nor Purchaser hereto shall hold itself out contrary 
to the terms of this paragraph, and neither Artist nor Purchaser shall become liable for any 
representation, act or omission of the other contrary to the provisions hereof.


This website is operated by Crossroads Art Center (CAC). Throughout the site, the terms “we”, “us” and “our” refer to Crossroads Art Center. CAC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall buyrvaart, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless buyrvaart and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 806 McCoul Street Richmond Virginia US 23231.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at